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FAQ

1. HOW LONG WILL SHIPPING TAKE?

For USA orders most of the items would usually take 7- 20 business days, however sometimes due to high demand of and the busy season, please allow 15-45 business days for delivery.

Rest Of The World - It takes a bit longer for the rest of the world. It can take up to 40 business days (depend on your country)

If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@thegothicstuff.com

2. WILL I RECEIVE A TRACKING NUMBER?

Yes, you will get tracking no. when we will ship your order. U.S orders will be shipped via USPS or china post with tracking numbers.

INTERNATIONAL orders will be fulfilled from our oversea fulfillment centers and get tracking no. when we will ship the order.

3. I ORDERED MORE THAN 1 ITEM, AND I HAVE ONLY RECEIVED ONE ITEM, WHY IS THAT?

Since we have a few warehouses, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once…they will get to you! :-)

4. I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL ... WHAT'S GOING ON?

Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there.

5. I WANT TO CHANGE MY ORDER / ADDRESS, CAN I?

Though we highly encourage you double check sizes and addresses prior to placing an order with us, we fully understand that things come up and mistakes can be made.  We process orders the same day they are placed.  If a change needs to be made to your order please contact us at support@thegothicstuff.com ASAP and we will do our best to accommodate that change, BUT we can not make any promises.  If the item(s) has already been shipped from our fulfillment center we cannot make changes to the order.
In that case, you can send the wrong item back and once received we can send out a corrected item.

6. WHY DO YOU USE ONLY PAYPAL PAYMENT? 

 Cause Paypal is safer, easier way to pay. You can see here how to pay with paypal without paypal account.